Delete Your Account

This page explains how to delete your Loreium account and what happens to your data when you do. It applies to the Loreium app and to the web app at play.loreium.app, which share one account.

Deleting your account is permanent. Your stories cannot be restored afterwards, and any unused Credits lapse.

How to request deletion

Email [email protected] from the address you used to register, with the subject line "Delete my account".

We use the sending address to verify the request. If you cannot send from your registered address, tell us and we will verify your identity another way before deleting anything.

You do not need the app installed to make this request.

What we delete

Once your request is verified, we permanently delete:

• your account and authentication record, including your email address and, if you signed in with Google, the link to your Google account;
• your profile — your username and your profile picture;
• your Sessions and all Story Content in them: your actions and free-text entries, the generated narrative and recaps, and generated images such as character portraits and scene artwork;
• the Custom Worlds you created and your World Builder conversations;
• your Credit balance;
• any push-notification tokens registered for your devices.

The copy of your stories cached on your own device is removed when you sign out or uninstall the app.

What we keep, and for how long

A small amount of data survives deletion — because the law requires it, because it sits in systems that purge on a fixed schedule, or because it is no longer linked to you:

• Transaction and invoicing records — retained for as long as German commercial and tax law requires, generally up to 10 years (§ 147 AO, § 257 HGB). These records are kept for accounting purposes only and are not used to rebuild your account.
• Operational and security logs — retained on their normal rolling schedule, typically up to 90 days, then purged.
• Backups — deleted data may persist in encrypted backups for a limited period before those backups age out. If we ever restore from a backup, we re-apply pending deletions so the data does not come back.

How long it takes

We act on deletion requests without undue delay, and at the latest within one month of receiving them, as required by Art. 12(3) GDPR. In practice it is much sooner. If we need to confirm your identity first, we will ask promptly. We will confirm by email once the deletion is done.

Before you delete

• Unused Credits lapse. Under section 5 of our Terms of Service, Credits have no cash value and are not refunded when you choose to delete your account. Your statutory rights are unaffected.
• Deletion cannot be undone. If you only want to stop receiving notifications, you can turn turn-finished alerts off in the app's settings instead. If you only want to remove one story, you can delete that Session on its own and keep your account.

Other privacy rights

Deletion is one of several rights you have under the GDPR. You can also ask for a copy of your data, have it corrected, or object to certain processing. Our app privacy policy sets out what we hold and why, and how to exercise those rights.

Who to contact

Loreium UG (haftungsbeschränkt)
Lindenstr. 16, 83607 Holzkirchen, Germany
[email protected]

Full company details are in our imprint.